WAS I CHARGED TWICE?
Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice (handling credit card transactions) to ensure sufficient funds and account authenticity. This authorization will clear, depending on your bank, usually within 48 - 72 hours.
If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please only click the "Place Order" button once to avoid multiple authorizations.
I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT'S GOING ON?
If you are receiving an error message, there may be a problem with your credit card information or billing/shipping address. The billing address should match exactly to what your bank has on file. Please review all information closely and look for any typos. Also, try reformatting the names and addresses in your billing information (this often solves the issue). Special or extra characters are often the culprits in addresses, such as number signs or unnecessary commas.
MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?
If you still receive an error message after reviewing your credit card information, as well as billing and shipping address, make sure you're using the latest version of your web browser. Our website works best in Safari, Firefox and Internet Explorer. Please only click the "Place Order" button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Service at (888) 294-0046 for assistance.
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
Sorry, once your order has been processed, it enters the shipping queue and no further changes can be made. If you would like to cancel your order and replace it, then you may contact our Customer Care team at (888) 294-0046 or via email at Custcare@Kenpavesyouarebeautiful.Com .
I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
Unfortunately, we cannot add items to an existing order.
I'M UNSURE ABOUT A PRODUCT OR I HAVE AN INGREDIENT QUESTION. HOW DO I FIND THIS INFORMATION?
Please see our Product Ingredients Page for general information. This can be found as a link on all product pages. If you still have specific questions after reading this please email our Customer Service department at Custcare@Kenpavesyouarebeautiful.Com
I'M IN LOVE WITH SOMETHING THAT'S OUT OF STOCK! WHAT CAN I DO?
New items can sell out quickly, but we may get more soon! Check back regularly.
CAN I RETURN ITEMS THAT WERE PURCHASED ON SALE?
All final sale items cannot be returned or exchanged. You may review our full Return Policy in your account or at the link available on the bottom of the website.
HOW MAY I RETURN AN ITEM?
If for any reason you are not satisfied with your You Are Beautiful purchase of any regularly priced item(s), simply follow the below steps within 30 days of your purchase date:
Contact our Customer Care team at (888) 294-0046 or via email at
firstname.lastname@example.org to obtain a return authorization number. This is very important since kenpavesyouarebeautiful.com will not process any returns without the return authorization number.
Please note: The following items cannot be returned:
- Volumizing Whip
- Firm Hold Hairspray
- Flexible Hold Hairspray
- Dry Shampoo
After you have received your return authorization number, please package your return in a well-padded envelope or box to prevent damage in transit. Be sure to include a note that contains your original order ID number, return authorization number, and your first and last name. Please also write your return authorization number on the outside of your package. Please remember we can only credit your account for the items received back into our warehouse.
Please note: You Are Beautiful cannot provide return shipping labels. All returns should be addressed to:
You Are Beautiful
C/O OHL 3285
Jurupa Valley, CA 91752
Important: Be sure to write your return authorization number on the outside of your package. Ship the package to us via the United States Postal Service (USPS). We are sorry, but all return shipping fees are not refundable. Please note that all returned item(s) must be post-marked within 7 business days of receiving your return authorization number or within 30 days of your purchase date. Otherwise, we will be unable to process this return. It is up to your discretion whether or not you would like to purchase a tracking number and insurance for your package. It is not You Are Beautiful's responsibility if your returned package gets lost or stolen during the transit process.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once your return is received and inspected by our distribution center, Customer Care will process your return. You should see a credit to your card within one billing cycle. Kenpavesyouarebeautiful.com does not process exchanges at this time. If you have questions about returns or damages, please contact our customer care team at (888) 294-0046 or via email at email@example.com. All returns must be made within 30 days of your purchase date or You Are Beautiful will be unable to process this transaction.
WHAT IF MY ORDER IS DAMAGED?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to your item(s) in your shipment, please contact us immediately at (888) 294-0046 or email us at firstname.lastname@example.org. Please provide the order number along with your email address and phone number for faster service. To assure prompt resolution, please keep the box, packing materials, and the damaged item(s) for inspection by the carrier. Our Customer Care team must be notified of all damages within 15 days of receiving your package.
WHEN WILL MY ORDER SHIP?
Most orders ship within 5-7 days of purchase. Shipping times may vary due to availability of merchandise or heavy volume of orders. Orders may not be shipped on weekends or holidays, all orders placed on Fridays, will be processed to ship on Monday unless your order is expedited.
Please note: Our warehouse will be closed Monday 11/14/16 and Tuesday 11/15/16. Orders can't be processed on those 2 days, but we'll ship your order as soon as we can starting Wednesday, 11/16/16.
WHERE IS MY ORDER CONFIRMATION?
As soon as your order is received by our warehouse, you will receive an order confirmation. Once it ships, you will receive an email confirmation to the email address you entered on your order form with the tracking information for your package. If for some reason you did not receive an email, please check your spam folder and you can also find a copy in your account listings.
MY ORDER STATUS SAYS "IN PROCESS." WHAT DOES THAT MEAN?
"In Process" means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Shipped."
WHY WAS MY ORDER CANCELED?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. These cases are extremely rare. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. We apologize for the inconvenience.
WHERE IS MY PACKAGE?
Due to agreements with FED-EX and USPS, the United States Postal Service will be responsible to deliver any ground package 1lb and under. If your order qualifies, we may be unable to send tracking information on this USPS package. If your order is over 1lb, you will receive a notification with your package tracking number from UPS or FED-EX from KenPavesYouAreBeautiful.com
DO YOU HAVE ANY STORE LOCATIONS?
Yes, the entire collection of You Are Beautiful products are currently available nation wide at select Walmart locations.